When did you last feel let down by an experience you had high hopes for? 

For me it was Euro-Disney. Not because it was eye wateringly expensive, or that we spent hours queuing for rides that lasted seconds; nope, it was the service. Miserable, surly and nobody really cared!

The adverts promised an ‘amazing and different magical experience’. The reality was a lot different so I don’t want to go again. (My adrenalin junkie children feel quite differently.)

In business, if you set an expectation you should have ability to deliver it. Failure means unhappy customers and lost chances to gain future business by recommendation.

‘The ability to deliver’ means you need the right skills and technology to fulfil your promise but to really get it right requires a motivation and culture to want to exceed customers’ expectations.

For example: we listened to customers who having signed an estate agents contract felt as their levels of excitement went up the agents interest went down and worse, because under a timed contract it’s impossible to seek better service elsewhere. Solution: House Revolution has no contract. We want to work harder.  

Exceeding customers’ expectations is one of the fundamental reasons why House Revolution was created. The business is built from the bottom up in such a way as to make sure you are looked after from the point of valuation to the handover of keys. Nothing is hidden. Alongside our fully trained staff you even have your own on-line account to see exactly what is happening in real time. 24/7.

Chris Sargisson  - Founder.

If you looking to sell a property then call House Revolution. T: 01603 679070.

“House Sales” you say. Good answer, it is your desired outcome after all and most estate agents market themselves as sales experts so it makes sense but back up a minute. Let’s think about this. Surely selling my house is a ‘given’? I mean, if estate agents didn’t sell houses then how would they get paid and continue to trade in such numbers? Consider also the notion that estate agents actually don’t sell houses anymore. Rigtmove, Zoopla, Property finder and the likes do that. Not heard many estate agents who would market themselves under the heading “Go on, give us a go, you never know we might get lucky”

Choosing an estate agent shouldn’t necessarily be driven by the one question ‘will you sell my house’. Assuming the property is valued and marketed correctly then the answer will probably ‘yes I will.’ So what you should also be asking as well is:

1. How much do you think my house is worth and show me why? (don’t guess)

2. How much will you charge me, what’s this going to cost?

3. Are you good people to work with, what do your customers say about you?

So, if you’re selling a property remember. House Revolution provides a free and detailed valuation service. We cost you considerably less than the high street and importantly we deliver a service that is so good that 9 out of 10 customers surveyed said they would recommend us to friend and family. Call us on 01603 679070 or visit www.houserevolution.com

The formula we use is called S.A.L.E. Let me explain;

S is for Success – Houses are sold using a correct mix of online property portals, personally managed mailing lists of willing buyers and the traditional marketing techniques such as open house days and newspaper advertising.

A is for Amount You Pay – We charge just 0.75% plus VAT, no sale, no fee, no contract. Our low cost fee is achieved by simply housing our well trained, helpful staff in just one cosy central Norwich office.

L is for Local – Knowledge of the Norfolk market is key to ensuring we always provide the right advice, particularly when it comes to your free valuation. The House Revolution team will visit your home and produce a detail valuation report to help you choose the right marketing price.

E is for Exceptional Service –Only House Revolution provides a fully transparent, real time online account giving you unparallel access to all the information you need when selling. Remember also this is not DIY house selling. We do everything you would expect an estate agent to do

If you want to sell your house, save money and receive great customer service then call House Revolution today : 01603 679070 or visit www.houserevolution.com

My experience with House Revolution was a pleasure from valuation to completion. The valuation was accurate and all the advice I received was honest, valuable and made the whole process run smoothly. The office staff kept me fully informed of every contact and communication as it happened. I felt fully informed and kept in the loop throughout. Even the stressful backwards and forewords of Solicitors questions was explained to me in detail which made it bearable. I believe House Revolution worked very hard for their fee and deserved every penny of it. I would definitely use them again.
Regards
Darren

And…

I would not hesitate to recommend House Revolution. House moving is stressful time, and having professional and approachable agents has been both refreshing and a relief!

The online facility is good and easy to use but more importantly there is always someone available to talk to in the office who is knowledgeable about the sale and enquiries are dealt with on the same day without any fuss. The office staff are all a delight to deal with.

I hope we won’t have to move for a while now! But if we did, I would use House Revolution again without hesitation.

Penny

We have just sold our 250 property. Amazingly, in value terms that’s over fifty six million pounds of ‘stock’ and because we typically charge half the cost of the high street (sometimes even lower) to do the same job we have now saved our customers a total of £577,901 in traditional estate agent fees, or put another way, an average saving of £2,312 per property

Wow !

But whilst it’s great to talk about impressive numbers, saving money is actually the easy bit. We do it do for less simply by removing unnecessary cost that old fashioned estate agency seem to fancy, having lots of offices, company cars and expensive adverts in newspapers that house buyers don’t use anymore for example. What really matters to us, the reason we all jump out bed each day and run to work is to simply ‘do it better’. Estate agency reputation is legendarily poor and we exist to make it better which is why we often receive high praise from our vendors, just like the letter that arrived today:

“I found the service provided by the whole team at House Revolution absolutely exemplary throughout the sale of my property, from the point of valuation, right through to completion. The team are extremely customer focussed, personable, professional to a tee, well organised and dedicated. They facilitated the sale of my property extremely quickly, in a no frills, no fuss manner – always realistic, open, honest and genuine. I was continually kept up to date, and felt the team went beyond the standard to ensure I felt satisfied about the progression of the sale. Additionally, they were hugely helpful in chasing and linking in with both our solicitor, and our seller’s team to facilitate the smoothest process they possibly could. When it comes to House Revolution, I can quite comfortably tell you that paying less does give you more. I would not hesitate to recommend their services, and have done so already”

Oh Yes !

 Normally, being able to buy goods or services at a discount is seen as a good thing. Evidence an electrical store halving the price of a flat screen TV in a sale and watch people fill their cars with them.

 Even within the service industry – GoCompare.com and Confused.com make their living being able to find a comparable service at the cheapest cost.

 Martin Lewis, the moneysavingexpert.com, created a community of people involved in passing on names of companies where bargains can be had – products or services at vastly reduced costs.

 When it comes to estate agent fees the norm doesn’t always seem to apply. In fact sellers can seem apprehensive by lower fees despite the wildly held feeling that estate agents charge too much.

 So why is this message so hard to accept? Answer, because you’re not expecting it and therefore regard it with suspicion!

 Quite simply the estate agent industry ‘rarely to never’ promote the concept of reduced fees. Survival is dependent on charging a high fee from a small number of sales. A reduction in income would be a disaster so the marketing message is always  ‘Sold with waiting buyers- call us now’. This is an important message but a bit silly really. Why would an estate agent exist if it didn’t sell houses ?

 House Revolution charge just 0.75% no sale, no fee, no contract. If you’re paying more than that, you’re simply paying too much. We will sell your home as effectively as the next agent, perhaps even more so as many of our happy customers will tell you, and at a cost which is up to half that of a typical high street agent.

 In these tough economic times it must make sense to reduce your moving costs.

 Please call our friendly and professional team in Norwich on 0845 017 6060 or visit houserevolution.com

Asking prices of properties new to the market have not risen in May – the first time in a decade this flat line has been seen. The average property asking price is now £243,759 – the same as in April, when they went up 2.9%.

 Rightmove says it is unique in the 11 years that it has been in existence that new sellers in May have not raised their asking prices, and it warned that the market has lost its traditional spring momentum earlier than usual. 

 A variety of reasons for the lack of growth have  been suggested from the ending of the first-time buyer Stamp Duty holiday to the high rainfall in May dampening buyers’ enthusiasm to expensive mortgages and  Eurozone issues.

 It’s worth noting that the number of new properties coming to the market per week was 26,595 – nearly 10% lower than in April – with every region recording a lower supply of fresh property listings.

As each month and year goes by, more and more people are taking to the internet to search for their next home and therefore more and more people are looking to sell their property via the internet. Selling your home on the web is no longer considered to be the territory of the brave few, it is the only way that makes any sense if you want to reach the biggest possible audience for your home.

In January of this year Rightmove announced record traffic to its web site making it seventh in the chart of most viewed websites in the UK.

It was beaten only by Google, Facebook, eBay, YouTube, Amazon and Yahoo, and even succeeded in beating BBC News which came eighth. The next highest placed property website was Zoopla at 83, followed by FindaProperty at 111 and Primelocation at 193.

We established House Revolution specifically to harness the power of the internet, to sell houses quickly and cost effectively. We’ve long since understood that Rightmove is now the only shop window that matters in the property sector. And that’s why we’ve worked hard to build a strong relationship with the team at Rightmove, ensuring we know exactly the way to present our customers’ properties to get the best possible chance of a sale.

So if you want to sell your home, the first move you should consider is away from the high street and onto the web. House Revolution – our fees may be low but our service is high. For more information please call our fabulous team: 0845 017 6060

Interest in the UK housing market edged up in March according to a new survey.

The Royal Institution of Chartered Surveyors (Rics) said that, during the month, 9% more surveyors reported a rise in inquiries from potential buyers than those reporting a fall sighting warmer weather and the ending of the stamp duty holiday as possible reasons.

But with interest up, house prices in all regions (except London) continued to fall. The declines were modest, Rics said, with surveyors reporting price falls of up to 2%.

Asking prices for properties that have come on to the market in the last month have gone up by 1.6%, Rightmove reported last month

It means that asking prices for properties new to the market have shot up by 4.9% so far this year.

It is the largest first-quarter increase since 2004, with the average new asking price now standing at £236,939 – up from £233,252 a month ago.

Average asking prices are now 2.2% higher nationally than this time a year ago. The biggest price rises have been in typical first-time buyer territory, with terrace houses up by 2.8% and flats by 3.1% in the last month.

For a full understanding up your house value contact the House Revolution team today on : 08450 017 6060

Under the new regulations an EPC must now be commissioned and secured within seven days of a property being marketed for sale with a further 21 days if the EPC is proving hard to secure, and the first page of the EPC must now be attached to estate agents property particulars.

The moves were announced by CLG minister Andrew Stunnell under the guise of eco-friendliness saying the package of measures would make energy information on properties easier to understand, which if followed could help customers save money on their fuel bills.

He also emphasised that Domestic Energy Assessors will have undergone further training to ensure that the new-look EPCs – to be used from April 6 onwards – are produced to a consistently high standard and assured advice is given to prospective home owners.

For help obtaining your EPC just call our friendly team : 08450017 6060