The significant difference between our charges and those of our competitors seems to provide ammunition for some to suggest that we’re cheap because we cut corners on service. That’s incorrect and could not be further from the truth.

 We’re proud to announce that we’ve recently been shortlisted for the Customer Care ‘Plus’ award in the EDP Business Awards 2010. Doesn’t really sound like a company cutting corners on its customer service does it? No.

 We’re able to price in the way we do not because we leave anything out of our service delivery – in fact we do everything every other estate agent does – but because rather than take a traditional estate agency model and try to make it work with the internet, we built a completely new business model using the very best systems to streamline the working of our offices, thereby reducing our costs. We also have the benefit of low cost office space, which while conveniently placed on the edge of the City, does not attract the rental cost of the high street. 

 So, please don’t be taken in by what other people may tell you. We are being very successful at what we do, not just by our own measures, but based on the feedback from happy (and richer!) customers and external recognition such as the EDP Business Awards. Remember, we don’t tie you into any contract and that’s the ultimate guarantee that we’ll deliver you a great service – because if we don’t we know you’ll leave.

What is House Revolution?

 House Revolution is a fantastic new breed of estate agent built entirely around you.

We allow you greater control over the things that matter. The cost, your marketing and all the critical information you will need in order to make the important decisions ahead.

Not only are we committed to reducing the cost of house selling but we are equally determined to significantly raise the overall standard of service in the industry. Our many satisfied and happy customers will testify to our success in achieving our aims

What do you do?

We provide all the services you should expect from an estate agent from writing your details, taking your photos, arranging your viewings, negotiating your sale. Even handing over your keys! In summary, no part of the service you need and expect is missing.

How does it work?     

Only House Revolution provides both a detailed marketing plan and a unique online account that allows you to see real time statistics, feedback, and key dates and times, in fact all the activity as it happens. This is transparency in action so you’re never in any doubt or kept in the dark. Your marketing plan is agreed with you at the start and uses all the tools required to give your property the exposure it needs. We manage your account day to day and call you as soon as there is activity that requires your attention

 How are you different from a high street estate agent?

In terms of the function we fulfil there is no difference what so ever. We do the same job as the high street and as such are even members of the National Association of Estate Agents. BUT there some massive differences, namely in what and how we charge, how we operate in a low cost way and perhaps most importantly the high level of service we provide.

How do you offer such a good service for less money

Simply my not compromising on number of people we employ, the training given and the manner in which we work. We have removed the inherent costs associated with traditional estate agents without compromising in any way on our high levels of service and support. Cost removed include multiple, expensive high street offices, excessive own brand marketing and lots of cars running around all over the place.  

Does it work?

Yes it does, many houses sold and many customers delighted.

What do you cost and when do I pay?

We make all our costs clear and also break them down so you can see exactly how your money is being spent. The table below highlights our range of pricing options. Please note that terms and conditions apply

<Link to payment table>

Why do you charge a fixed price and not a percentage of the selling price?

We know it costs no more to market a million pound home than one worth a hundred thousand so why should it cost more? Therefore our fees are not based on a percentage of selling price.

Will I need to sign a contract?     

Nope! No contract. Don’t believe in them, don’t need them. If you don’t want to sell your home with us that we are not going to force you.     

How long have you been operating

The company was formed in 2006 and started trading for real in 2007. Since then we have been growing at a steady, healthy and sustainable rate fuelled mainly by customer recommendation and referral.   

So, you do everything then?

We provide all the services you should expect from an estate agent so be assured that you will always receive full support from real people with many years of relevant experience and training. Our mantra is simple.” To always support you, advise you on all the options and to carry out your instructions” In summary your agenda is our agenda!

Can you value my home

Yes! Helping establish the correct marketing price is one of the key services you should expect and rely on from your estate agent and, as importantly, a valuation should be prepared with only one agenda in mind-yours !

All our valuations are fully researched and supported using real information of comparable homes. Our aim is to provide you will all the information required to make a sensible judgment as to the right price to market your home at.           

Will you measure, photograph and sort the floor plans?

First impressions are so important. We already know that more than 80% of home buyers look online for property so it’s vital that your home really stands out on the web. No-one knows more about online marketing than House Revolution and we know that accurate descriptions and photographs are the key to successful selling so yes, we will come to your house and spend the right amount of time working closely with you to get it just right.   

Will I need a Energy Performance Certificate (EPC) and can you Providing one?

When you sell your property you will need to purchase an Energy Performance Certificate (EPC), or provide an existing valid certificate. The EPC then needs to be available no later than 28 days after the marketing of your house begins. Naturally we are able to provide you with an EPC at a sensible price.

Will you manage and handle my viewings?

Yes, viewings are critical to securing an offer. Believe it or not the best person to handle this important task is you, the owner. Why? Well, you know more about the property than anyone. Quite often it’s not possible for the owner to be available which is why we offer a comprehensive and professional viewing service.

Will you negotiate my sale ?

We provide all the services you should expect from an estate agent. The skilled team at House Revolution are always focused on attracting the right offer from the right buyer. A process of due diligence ensures we establish the exact situation of any buyer whilst not giving away vital information enabling you, the seller, to confidently enter into an agreement with the buyer that best suits your situation.   

Will you call me when I have a viewings or an offer?

All important information is phoned through to you immediately as well as appearing in your online account.  

How will you market my house?

Do you use Rightmove?

Goodness me yes along with nearly every other online portal out there. We also give you access to all the additional features Rightmove have to offer such as Featured property and Show Case      

Do you use the newspaper?

Yes we do but in a different and clever way. We use the newspaper only if its required and only with your permission.  We don’t waste your money advertising House Revolution or Sold houses.     

Will you put up a board

If you would like one yes, and the cost is included in your fee.  

David Cameron is urging us all to tighten our belts and look to save money wherever we can. Has this message not appeared in the Estate Agency trade press at all?

How is it that at a time when retail shop after retail shop is closing down on the high street, Estate agents can afford to be spending so much money on their shops? Where are they getting the money from?

Well the fact is, I’m afraid, that you’re all paying them too much money – typically £3500 each time they sell a house for you. I assure you that as long as you are happy to pay an agent £3500 to sell your home, they will be happy to take it. But it doesn’t need to be that way. Don’t put up with it.

House Revolution is a new breed of estate agent. We do everything necessary to get your home sold for just £999+VAT no sale- no fee. We don’t tie you into any contract, we prefer to encourage you to stay with us because of the service we give to you.

To find out more about what we can do for you, please visit houserevolution.com or call our team on 0845 017 6060.

A customer called me today to complement Jade, one of our lovely team. (if you have ever called our office you will know jade just by her laugh) Anyway he let slip in the conversation that he knew how difficult the housing market is right now because he was an estate agent.!

Sorry, rewind…. So to clarify, your a High Street estate agent using House Revolution?

This shocked me. Every day we battle against the High Street agents who try lots of tactics to try and convince customers that their high fees constitute good value for money so this revelation really made me think, but then again its bleeding obvious isn’t it ! Who are the people who really understand how expensive estate agents are and are most likely to look for viable alternatives. Estate agents. Ha ha ! Eureka I though.

Immediately I mentioned this the HR team who all, quite nonchalantly I might add, stated that this customer is now where near the first estate agent to sell their home with House Revolution ….amazing.

Why do I say that? Well, as we’ve said many times before, more than 80% of property searches now begin online and 90% of those are on Rightmove. Therefore one of the key selection criteria when choosing your estate agent is do they list their properties on Rightmove?

Rightmove is the biggest online property portal in the UK. Estate agents normally list all their properties there, whereas only a select few ever make it into their shop window or the newspaper, hence my suggestion that every agent is effectively primarily marketing their property online.

If you think about it Rightmove is a supermarket providing the shelf space to buyers. Estate agents supply the goods, like tins of beans on a shelf. The question is, how much should you have to pay to put your own tin of beans onto Rightmove’s shelves? We do it successfully £999+ VAT so why pay more?

The future of estate agency is undoubtedly online, hence the recent announcement by the UK’s largest independent high street estate agent chain, Spicer Haart, that they are launching an online service in association with Tesco.

Online shouldn’t miss out the face to face service though. At House Revolution we have trained and skill negotiators that also visit every property, take photos, prepare your property details, handle your viewings. Everything else a ‘traditional agent’ normally does.

When I set up House Revolution in 2006, it was to make a difference to this industry and force it to change for the better. I’m proud to say that it is starting to happen and we’re happy to take the credit! How many adverts have to seen or heard lately where agents are offering discounts on their fees? There are several, in case you missed them. But the fact is that fees are coming down in response to the challenge we pose to other estate agents with our low fixed fee. I would just say that they have a long way to go to match our £699!

We also know it’s not always about the costs. Our other focus is excelling in customer service, supported by our mantra of honesty and transparency. I’ll let you be the judge on how the other agents are doing there!

I’d like to be getting everyone’s business. I get a cross and my heart sinks when I see for sale boards go up outside houses because I think how much money these poor people are about to lose, but I also understand that there are many elements within the decision making process that leads people to select agents. However, I know that we are on more and more people’s short-lists now and that’s good for everyone.

What will it take to for people to challenge the cost and look for real alternatives? Got to work harder to get this message out …