‘Customer Service’ Category

When did you last feel let down by an experience you had high hopes for? 

For me it was Euro-Disney. Not because it was eye wateringly expensive, or that we spent hours queuing for rides that lasted seconds; nope, it was the service. Miserable, surly and nobody really cared!

The adverts promised an ‘amazing and different magical experience’. The reality was a lot different so I don’t want to go again. (My adrenalin junkie children feel quite differently.)

In business, if you set an expectation you should have ability to deliver … Continue Reading

We created House Revolution with the express purpose of disrupting and changing estate agency for the better. Very pleased to report that it’s all going vet well. 260 Norfolk homes now sold saving our customers a combined total of £600,000 in fees or put another way, £2,200 average saving per customer!

The formula we use is called S.A.L.E. Let me explain;

S is for Success – Houses are sold using a correct mix of online property portals, personally managed mailing lists of willing buyers and the traditional marketing techniques such as … Continue Reading

Two more very happy customers !

My experience with House Revolution was a pleasure from valuation to completion. The valuation was accurate and all the advice I received was honest, valuable and made the whole process run smoothly. The office staff kept me fully informed of every contact and communication as it happened. I felt fully informed and kept in the loop throughout. Even the stressful backwards and forewords of Solicitors questions was explained to me in detail which made it bearable. I believe House Revolution worked very hard for their fee and deserved every penny of it. I would definitely … Continue Reading

At House Revolution we take the job of providing first class estate agency very seriously. All our customer managers are required to study hard to gain a recognised qualification in estate agency practice as governed by the National Association of Estate Agents. As you can see from the photo, based on the size of the text book it’s a big task.

Hopefully Deborah’s confused and perplexed face will be smiling very soon when the exam results come through. Good luck Debs and Rachel, who is also taking the exams but she hid … Continue Reading

House Revolution makes a refreshing change to the normal type of estate agent we have worked with in the past.

They were professional & helpful at all times, & were extremely good at keeping in contact & keeping us informed. I always felt that each member of the team was giving us an un-boast opinion, without spin like many agents (unusual!).

I felt as though I was dealing with people just like me – straight forward, honest, & clear with no hidden agendas. It also suited us … Continue Reading

I was asked today what being a new breed of estate agent actually means. Good question, read on.

New pricing – Our selling fees are lower because we have identified & recalculated what the actual cost of selling a property are – this is not about having offices in prominent locations but ensuring we get your property in front of as many prospective buyers as possible, Locally and nationally! This is achieved through optimum presence on the internet so we do not need to pass on unrealistic charges, … Continue Reading

The OFT has (yesterday) launched a consultation on draft guidance to estate agents and property developers which aims to help them comply with the law when they handle sales of property and land in the UK.

It follows the OFT’s Home Buying and Selling Study which found that many estate agents said the industry needed more guidance on the law.

The guidance dentifies examples of trading practices that could breach the regulations as well as practical steps that businesses can take to comply with the law when they: advertise for new business, including … Continue Reading

Whilst Stella Artois may be able to get away with adverts calling itself “reassuringly expensive”, would you really feel comfortable seeing adverts for estate agents making the same claim?
Ever heard someone say, “I’m glad I paid so much to my estate agent. Thank goodness I picked the most expensive one”? No.
Until House Revolution, all estate agents were expensive and some might say not very reassuring!

Being a great estate agent should not be about the size of the fee, but about the strength of their passion to look after customers. Estate agency is not a difficult process. Yes, it takes time, … Continue Reading

Until now, you will have been aware of the fact that we offer a very good value for money alternative to the high street estate agent for private residential sales, but what you may not know is that we have also been developing a service for corporate clients.

Through these relationships, we have been successfully selling properties not just within the local area, but as far afield as Southampton and Northern Scotland.

If you are a property developer, either selling new builds, renovating existing properties, or just looking to quickly … Continue Reading

4 years ago I had no option but to pay an estate agent £6000 to sell my house. I simply wanted to understand how my money was going to be spent. No one was able or willing to provide this essential info so I went about building a business that could do the job better, charge the correct fee and allow the consumers to become more involved in whole process.

Today my biggest challenge is not house sales. Whilst the market … Continue Reading